NeetiCRM has "CRM" in the name — is it just a CRM?

The name is short for the platform's roots, but the product goes further than a CRM. A CRM stores lead data. NeetiCRM also calls, qualifies, and follows up with leads automatically across WhatsApp, SMS, and email — the engagement layer most CRMs leave out.

How fast does NeetiCRM respond to a new lead?

Under 30 seconds. The moment a lead arrives — from a Meta ad, website form, or WhatsApp — an AI call goes out automatically.

Does NeetiCRM work with Meta (Facebook/Instagram) Lead Ads?

Yes. Leads sync in real time, and conversion data feeds back to Meta automatically through the Conversion API to improve ad targeting.

Can I build WhatsApp automations without coding?

Yes. The visual flow builder uses drag-and-drop nodes — message, wait, condition, assign — with branching logic based on customer replies.

What channels does NeetiCRM automate?

WhatsApp, SMS, email, and AI voice calls, combined into a single automation per lead — not separate tools per channel.

Service Level Agreement (SLA)

1. Uptime Commitment

NeetiCRM targets a service availability rating of 99.9% during any calendar month.

Uptime is defined as the availability of our core web application dashboard, webhook intake endpoints, automation engines, and database access. System availability is monitored continuously using automated diagnostic checkers.

2. Maintenance Windows

To maintain database safety and update system dependencies, we run periodic maintenance.

Scheduled Maintenance: We perform major system upgrades during off-peak hours (typically 2:00 AM to 5:00 AM Indian Standard Time). We notify customers at least forty-eight (48) hours in advance of any maintenance expected to cause system access interruptions.
Emergency Maintenance: If critical security patches or infrastructure failures require immediate action, we may perform emergency maintenance without notice. We will post real-time status updates on our status portal.

Scheduled and emergency maintenance downtime is excluded from monthly uptime calculations.

In Plain English

We aim for 99.9% uptime. If we need to perform routine database maintenance, we do it in the middle of the night (India Time) and tell you in advance. Maintenance downtime does not count against our uptime target.

3. Support Hours & Response Times

NeetiCRM support operates from 9:30 AM to 6:30 PM (IST), Monday through Saturday.

Incidents reported to our support desk are categorized by severity. We respond within the following targeted timelines:

Severity	Description	Target Response	Target Resolution
P1 - Critical	Entire platform is down, or core database is inaccessible for all users.	< 1 Hour	< 4 Hours
P2 - High	Core features (like WhatsApp flows or AI voice dialers) are failing. No workaround is available.	< 4 Hours	< 12 Hours
P3 - Medium	Minor features are failing, or a workaround exists for the issue.	< 12 Hours	< 24 Hours
P4 - Low	General inquiries, cosmetic UI bugs, or feature request updates.	< 24 Hours	Next release cycle

4. Service Credits

If we fail to meet the 99.9% uptime commitment during any billing month, you are eligible to claim a Service Credit. Service Credits are applied as a discount on your next monthly renewal invoice.

Monthly Uptime Tier	Service Credit Percentage
>= 99.0% and < 99.9%	10% of monthly bill
>= 95.0% and < 99.0%	25% of monthly bill
< 95.0%	50% of monthly bill

To claim a credit, you must email billing@neeticrm.com within fifteen (15) days of the end of the billing month in which the uptime target was missed.

In Plain English

If our platform uptime drops below 99.9% in any billing month, you can request a partial refund on your next bill (up to 50% discount if uptime drops below 95%). Just email billing within 15 days of the month-end.

5. SLA Exclusions

This SLA and uptime commitment do not apply to performance issues or downtime resulting from:

Scheduled database maintenance.
Outages or latency in third-party services, including Meta APIs, WhatsApp Cloud API nodes, OpenAI LLM servers, or SMS gateway operators.
Suspension of your account due to billing failure or AUP violations.
Force Majeure events, internet service provider outages, or network routing issues outside our direct cloud architecture.